In this article you will learn about the Customer Success Manager's role and what to expect from them.
You will have a dedicated CSM, who you can think of as a trusted advisor of best practices. Your CSM is responsible for your successful onboarding and training. Your CSM is here to support you throughout your Aptivio journey by answering any questions you might have regarding usage of the platform. Your CSM wants to ensure a justifiable ROI for your investment.
💰There is nothing better than seeing a client smile after discovering a hidden revenue opportunity and getting connected to an interested buyer!
You can also expect to have the following interactions with your CSM:
👉Kick-off Call
👉Sign-off Call
👉1:1 Live training Call
👉Rollout Call
Additionally, your dedicated Customer Success Manager will send you a Weekly Status Report with latest updates regarding your team's onboarding status, campaign performance, tickets and next steps.